THANK YOU to all of our loyal customers for reaching out and looking out for us! As many of you know, our Instagram page was hacked on July 5th. We are currently working to have the account restored to us but are unsure if we will be successful. Please follow our backup account in the meantime @j5.firelids to stay up to date on product launches and feel free to reach out to us by email firstname.lastname@example.org
When will Hula PinUps/Traditional Flash be in stock?
Due to high demand and in order to be able to meet our stated turnaround times, our Hula PinUp & Traditional Flash FireLids are available on a limited basis. Please follow our Instagram account @j5firelids to see watch for announcements for upcoming sales. We are unable to accommodate requests to be individually notified and we do not keep a waitlist.
How long after I order will my order ship out?
Merch: 2 weeks
Standard Fabric FireLid: 2-3 weeks
Non Custom Embroidered FireLid: 3 weeks
Custom Embroidered FireLid: 4 weeks ***non refundable***
Why does it take so long?
We are a family owned business run by a working firefighter and a nurse. We complete fabrication and process orders on our "off" days. We appreciate your patience and understanding that during fire season or other high volumes of mandatory overtime that orders will take the full stated turnaround times. Please contact us at email@example.com to request a refund on any NON CUSTOM orders if these stated wait times do not meet your needs. We apologize we cannot offer any refunds on Custom FireLids that have gone into production already.
How will I know if my order ships?
You will receive tracking info to your email address or phone number as provided at checkout.
I'm looking for a Lid made out of a fabric you don't offer?
You are welcome to hit us up on firstname.lastname@example.org to see if we have it available. During our non holiday season, we can also do a custom FireLid for you out of fabric you provide. Fabric requirements: 100% cotton, 1/4 yard, fabric pattern (i.e. what you want to see on your lid) no larger than 6 inches.
Can you embroider my own image on a FireLid?
We can, but it isn't cheap. We are happy to work with you, but understand the bulk of the cost is simply what we are paying to have your image digitized into an embroidery format file.
Requirements: Logo/Image in high .ai and .pdf format.
Cost: 50-80$ to digitize image (one time cost, you own the file for all future embroidery projects + 30-37$/ FireLid (custom embroidery FireLid cost range based on stitch count)
Time: minimum 4-6 week turnaround. NO CUSTOM IMAGE REQUESTS CAN BE FILLED NOVEMBER 1-JANUARY 1 so get those holiday requests in EARLY!
Can you put my image on a FireLid with Direct to Garment?
Check back with us. We are working to find a vendor who can fill these orders within our 4-6 week quoted turnaround time.
Can I return my FireLid?
We do not offer returns on any custom orders.
For all non custom orders, we accept returns on all NON WORN UNWASHED merchandise within 14 days of delivery. Return postage is the responsibility of the customer.
Refunds will be issued less shipping charges when merchandise is received. We recommend choosing a shipping method with tracking to confirm your return is received.
Please send return requests to email@example.com. Include:
- Item to be returned
- Order Number
Please ship returns to:
If you believe there is a defect with the item you purchased, please reach out to us at firstname.lastname@example.org and we will work with your directly to resolve the situation.